+**Call Distribution** is the system for routing incoming calls to available agents or specific departments. This process ensures efficient handling of inquiries, often employing strategies like [ACD](/wiki/ACD) or skills-based routing to connect callers with the most suitable resource, enhancing [Customer Service](/wiki/Customer_Service) and operational flow.
+## See also
+- [Contact Center](/wiki/Contact_Center)
+- [IVR](/wiki/IVR)
+- [Telephony](/wiki/Telephony)
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