+**Call Routing** directs incoming [Phone Calls](/wiki/Phone_Calls) to the appropriate destination based on predefined rules. This system optimizes [Call Distribution](/wiki/Call_Distribution), improving efficiency and customer experience by connecting callers with the right agent or department.
+## See also
+- [Contact Center](/wiki/Contact_Center)
+- [IVR](/wiki/IVR)
+- [ACD](/wiki/ACD)
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