+**Ivr** (Interactive Voice Response) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. It guides callers through pre-recorded menus, responding to [Voice](/wiki/voice) input. This [Automation](/wiki/automation) streamlines initial interactions, directing users or providing information without direct human intervention.
+## See also
+- [Telephony](/wiki/telephony)
+- [Call Center](/wiki/call_center)
+- [Speech Recognition](/wiki/speech_recognition)
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